Clarity "Error Occurred, Please contact system administrator" with Chrome

Users accessing Clarity web application using version 83 of Google Chrome get a JavaScript error.

Some users connecting to Clarity are reporting the following error:

"PPM: Error Occurred, please contact system administrator"

This only occurs when using the Google Chrome web browser. Refreshing the page will usually let them continue, but the error will continue to appear.  This behavior isn't noticeable with other web browsers (Firefox, IE etc).

Clarity Chrome Error Message
This error is due to a JavaScript error with the newest version of Google Chrome.  Specifically version 83.

Workaround:

While we are waiting for a fix from the vendor we recommend the following:
1. Use a browser other than Google Chrome
2. If you must use Chrome, use an earlier version (81 for example)



Keywords:
Clarity Error Google Chrome 
Doc ID:
102532
Owned by:
Timothy V. in University of Illinois System
Created:
2020-05-26
Updated:
2021-05-27
Sites:
University of Illinois System