The Adobe Creative Cloud Desktop app displays a "You don't have access to manage apps" message
Instructions for fixing the error
To fix this on Windows:
- First sign out of the Creative Cloud Desktop app, then close the application
- Navigate to: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs
- Find the file called "ServiceConfig.xml" - right-click on it, and select Rename and change the name to "ServiceConfig.xml.orig"
- Download this replacement ServiceConfig.xml file (right click on the link, and select "Save Link As"), and copy it into the "Configs" directory (same directory as the original file)
- Reboot your computer
- After rebooting, re-launch the Adobe Creative Cloud desktop app, and you should no longer get the "You don't have access to manage apps" error.
To fix this on Mac:
- First sign out of the Creative Cloud Desktop app, then close the application
- Navigate to: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs
- Rename the file called "ServiceConfig.xml" to "ServiceConfig.xml.orig"
- Download this replacement ServiceConfig.xml file, and copy it into the "Configs" directory (same directory as the original file)
- Reboot your computer
- After rebooting, re-launch the Adobe Creative Cloud desktop app, and you should no longer get the "You don't have access to manage apps" error.