Discontinued Usage of Proctorio After Summer 2021 Term

This article gives a summary of discontinuing of Proctorio as a remote proctoring with Proctorio after the Summer 2021 term. Information contained is based on an email communication from Allison Kushner, Director, Office for Access and Equity and Kevin Pitts, Vice Provost for Undergraduate Education on January 26, 2021.

Campus usage of Proctorio will be discontinued after the Summer 2021 term

  • Significant accessibility concerns are associated with Proctorio. As a consequence, instructors utilizing Proctorio for exam administration will be expected to accommodate students that raise accessibility issues, including academic accommodations from students registered with DRES to technology issues (e.g., lack of webcam). CITL can provide additional guidance on Proctorio settings that can help reduce (not fully alleviate) accessibility issues.
  • The ADA Division of the Office for Access and Equity (OAE) and CITL stand ready to consult on alternative forms of assessment and alternative exam proctoring techniques. Students can also Report a Barrier to Access related to Proctorio directly to the ADA Coordinator.
  • The campus is investigating longer-term remote proctoring options.

Additional Detail

The University secured a license with Proctorio last spring in response to our rapid shift to remote instruction. It was procured under emergency action associated with the pandemic and was never considered to be a long-term campus proctoring solution. Usage of Proctorio among UIUC instructors is not high, many have opted for other forms of assessment or other techniques for proctoring, such as the Computer Based Testing Facility in the College of Engineering. For those instructors that have opted to utilize Proctorio, we will continue our emergency use license through the Summer 2021 term. We believe this provides continuity through the COVID-19 pandemic while allowing time to transition to alternate solutions. 

Concerns have been raised about the usage of Proctorio on our campus, including issues related to accessibility, privacy, data security and equity. Some of these concerns are specific to Proctorio, while others seem to arise to a more general philosophical opposition to remote exam administration and/or proctoring. We take these concerns seriously and have been working with CITL, Tech Services and the ADA Division of the Office for Access and Equity to further understand and address those concerns. 

For some students with physical disabilities, students with low vision or are blind, students with psychiatric disabilities including anxiety or ADD/ADHD, Proctorio may be inaccessible. For example, the browser lockdown feature can limit the use of text-to-speech conversion tools, and individuals with low vision or are blind may be unable to authenticate their identity during the ID check process. In some cases, faculty can proactively address these issues by turning off certain authentication tools through Proctorio settings. While we strive to utilize instructional tools that are compliant with the ADA and our campus Electronic Information Technology Accessibility policy, we are challenged by the nature of the proctoring software during the pandemic. As a consequence, instructors utilizing Proctorio should inform students that they are aware of the challenges that Proctorio presents and encourage them to report the issue they are experiencing to the ADA Division to determine an alternative access plan is appropriate and to direct them to DRES for additional accommodations if they are warranted. It is important to remember that some of the usage limitations that students might face extend beyond the traditional academic accommodations identified through DRES. 

In addition, Proctorio requires a webcam and sufficient network bandwidth. For students with technology needs, the campus offers support in the form of laptops and network access. We encourage faculty to remind students that technology tools and assistance are available to them. 

Providing Support

Prior to utilizing Proctorio, it is recommended to provide students with the following information and options: 

If students experience inaccessibility, or know that Proctorio is inaccessible for them, as a result of a disability that is registered with DRES, they should contact their Access Specialist immediately to make alternative arrangements.

Barriers to Access
If students experience a barrier to access related to Proctorio related to an underlying medical condition even if it is not registered with DRES, they should Report a Barrier to Access to the ADA Coordinator and ADA IT Coordinator to determine if an alternative access plan is available.

Technology Barriers
If students experience a technology-related barrier to access such as an issue with bandwidth, or webcam access they should contact Technology Services as soon as possible.

It should be noted that many of the issues outlined here are observed with many remote proctoring tools. However, the EIT Exception Policy and applicable accessibility requirements will be utilized in the selection process of a new remote proctoring option beginning in Fall 2021. 

Many instructors have opted for alternative forms of assessment that do not require remote proctoring, and it is recommended that instructors consider these alternative forms for the Spring semester. CITL has resources for faculty and can help identify alternative assessment and proctoring techniques. 

Additional questions or concerns regarding usage of Proctorio through the spring and summer terms should be directed to CITL

Keywords:proctorio test proctor   Doc ID:108693
Owner:Melissa W.Group:University of Illinois Engineering IT
Created:2021-01-29 11:31 CDTUpdated:2022-01-24 11:24 CDT
Sites:University of Illinois Engineering IT
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