AITS - Service Desk - TDX - View/Update from Email Notification Not Working

Simple fix for tickets not appearing after clicking "view/update" from email notification. Why are my tickets not appearing when clicking "view/update" from the email notification?

Problem

When a technician receives an email notification that they have been assigned a new ticket, clicking the "View/Update" link from the ticket may not work if they are not already signed in to TDNext. The link will take them to the TDNext main screen and they have to click the link from the email again for the ticket to appear.

Solution

Add a popup blocker exception for https://help.uillinois.edu to the browser.

Web Browsers - Popup Blockers


Keywords:
TDX, TDNext, ticketing system, TeamDynamix, Team Dynamix 
Doc ID:
110197
Owned by:
AITS Service Desk in University of Illinois System
Created:
2021-04-12
Updated:
2024-05-09
Sites:
University of Illinois System