Technology Services at Illinois, UIUC Tech Help Center Changelog

Overview

This article provides a history of changes to the UIUC Tech Help Center.

Technology Services, UIUC Tech Help Center Changelog

This page contains information about the UIUC Tech Help Center, a one-stop website for customers to get support, request services, and find answers. This article is updated with changes to the UIUC Tech Help Center.

Upcoming Events

Past Events

  • May 2, 2022

    • Implement the Support Contact App. This app will act as back-end interface and the database for the Help Desks page of the UIUC Tech Help Center. Customers will continue to request changes to their Help Desk information via a ticket at https://go.illinois.edu/helpdeskrequest.
  • August 26, 2021

    • Added indicator on help desks that can help students, faculty, and staff with uploading their Covid-19 vaccination records.
  • August 16, 2021

    • Help Desk Page updates
      • Grouping Help Desk listings by unit (for example, System Office AITS Help Desk and Human Resources fall under the System Office grouping)
      • Group office hours for more succinct presentation
      • Remove icons from entries to reduce clutter
      • Add a 'Submit a Ticket' button under each unit on TDX
      • Add subject-area filters to enhance navigation and search
  • April 23, 2021

    • A Help Center welcome video will be added to the home page at help.illinois.edu. This video will introduce customers to features of the UIUC Tech Help Center.
  • March 5, 2021

    • Log In To and Quick Actions modules are added to the home page
  • Feb 19, 2021

    • The UIUC Tech Help Center is implemented in production.
  • Contact and Support:




Keywords:TeamDynamix, TDX, Help Center, changelog, change log   Doc ID:110388
Owner:Rob W.Group:University of Illinois Technology Services
Created:2021-04-20 09:15 CDTUpdated:2022-05-02 11:31 CDT
Sites:University of Illinois Technology Services
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