Technology Services at Illinois, UIUC Tech Help Center Changelog (Client Portal)

Technology Services, UIUC Tech Help Center Changelog (Client Portal)

This page contains information about the UIUC Tech Help Center, a one-stop website for customers to get support, request services, and find answers. This article is updated with changes to the UIUC Tech Help Center.

Upcoming Events

Past Events

• May 2, 2022

  • Implement the Support Contact App. This app will act as back-end interface and the database for the Help Desks page of the UIUC Tech Help Center. Customers will continue to request changes to their Help Desk information via a ticket at https://go.illinois.edu/helpdeskrequest.

• August 26, 2021

  • Added indicator on help desks that can help students, faculty, and staff with uploading their Covid-19 vaccination records.

• August 16, 2021

  • Help Desk Page updates
    • Grouping Help Desk listings by unit (for example, System Office AITS Help Desk and Human Resources fall under the System Office grouping)
    • Group office hours for more succinct presentation
    • Remove icons from entries to reduce clutter
    • Add a 'Submit a Ticket' button under each unit on TDX
    • Add subject-area filters to enhance navigation and search

• April 23, 2021

  • A Help Center welcome video will be added to the home page at help.illinois.edu. This video will introduce customers to features of the UIUC Tech Help Center.

• March 5, 2021

  • Log In To and Quick Actions modules are added to the home page

• Feb 19, 2021

  • The UIUC Tech Help Center is implemented in production.

• Contact and Support:

  • For general support please contact the TeamDynamix Support Team.