Skype for Business, Microsoft Teams, Recommended Phone Devices for Gies
This article specifies the current recommendations for phone hardware in the Gies College of Business. They are all Teams Certified and tested with campus phone systems. If you have any questions about compatibility or features, please contact the Help Desk at helpdesk@business.illinois.edu
Note: "Teams Certified" devices are fully qualified to work with campus systems, including E911. "Teams Compatible" devices are not. Look for the Teams Certified logo before purchasing a device.
This Microsoft article lists all supported USB telephony devices.
For conference phones or accessories, here is the compatibility chart of all handset and conference phones.
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Handsets
Basic USB Handset - This is the direct replacement for the Polycom CX300 and Plantronics P540-M handset.
Who should use this? We recommend this for individuals who prefer a handset over a headset and who need speakerphone capability. It is not recommended for shared workstations.
Yealink MP50 USB Handset - CDWG #6391435 - $92.32
As of 2022-09-08, CDWG has a limited supply of this phone available. Once it is depleted, this model will no longer be sold.
As of 2022-06-08, the MP50 is no longer in production. Yealink and Polycom have both shared that they do not intend to release any more USB handsets, and there are no other known-reliable, compatible brands making handsets at this time.
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Basic VoIP Handset - This is a direct replacement for the Yealink T42S.
Who should use this? An IP phone is a good option when the phone needs to ring even if someone isn't signed in. We recommend this for shared workstations like front desks staffed by student workers who answer a main line.
Yealink MP54 Skype for Business VoIP Phone - Ethernet Passthrough, PoE - CDWG #6499856 - $183.92
Headsets
Wired Headset - By far, the most convenient and affordable phone devices are wired headsets.
Who should use this? We recommend these for anyone who doesn't have a strong preference or need for a handset or speakerphone capability.
The following have all been tested working with Skype for Business, MS Teams, and Zoom. Others may also work; be sure to buy the Microsoft Teams-certified version. All MS-certified USB devices are listed in this Microsoft article.
Jabra Evolve 20 MS - on-ear, stereo - CDWG #4633917 - $36.86
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Jabra Evolve 30 II MS - on-ear, stereo - CDWG #4633923 - $56.17
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Poly Plantronics Blackwire C3220 USB-C - CDWG #5761828 - $37.73
(For Mac and Windows computers with ONLY USB-C available)
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Poly Plantronics Blackwire C3220 USB-A - CDWG #5275753 - $40.37
(For Windows computers with USB-A ports)
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Wireless Headset - More convenient and more expensive than wired alternatives, wireless headsets allow more freedom of movement and in some cases, a discreet appearance.
Who should use this? We generally recommend against wireless headsets unless absolutely necessary. Note that they will need to be charged periodically, and once the battery stops working well, the headset will need to be completely replaced.
Logitech H820e On Ear Headset - stereo, wireless (DECT, not Bluetooth), includes charging station - CDWG #3019347 - $202.39
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Yealink WH63 - for Microsoft Teams - mono, wireless (DECT, not Bluetooth), in-ear, includes charging station - CDWG #6415212 - $175.12
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If you would like a tailored recommendation, please reach out to the Help Desk at helpdesk@business.illinois.edu.