Illinois App, Troubleshooting

Troubleshooting steps for the Rokwire Illinois App.

Illini ID only shows UIN and not a photo, name, etc.

Illini ID requires an active, non-expired i-card. The app cannot retrieve your details if your i-card is expired. Please contact the Urbana ID Center to renew your i-card.

In the Illinois app, the wallet is available at the bottom of the home screen.

Your wallet gives you access to:

  • Housing meal plan
  • Illini Cash
  • MTD bus pass
  • Illini ID
  • and other features not available to the general public.

 Please note: the Illinois app is no longer used for building access purposes.

If you do not see the wallet button on the home screen, double-check these requirements.

 To display your wallet, you must:

  • Run the updated version of the Illinois app
  • Set your profile to University Student or University Employee (Browse > Profile > My Profile > Who You Are)
  • Sign into the app with your NetID
  • Set your Privacy to Level 4 or higher. (Browse > Profile > My Profile > My App Privacy Settings > Manage and Understand Your Privacy)




After I complete two-factor authentication (2FA/Duo) when I log in to the Illinois app, it brings me back to login screen.

If you experience this "looping" issue when logging in, make sure your Illinois app is updated to the latest version. If you have the most current version, please try a different browser from the app store. You will need to go into settings and make the new browser your default (you should only have to do this once and can switch back).

This should remediate this particular login issue.

Features in the Illinois app



Due Date Catalog

Illini ID


Bus Pass

Wellness Ring

Meal Plan

Get the Illinois App for your phone.

More info about the Illinois App.

KeywordsIllinois app rokwire rockwire wallet troubleshoot problem fix issue escalation authentication failed initialization anonymous authentication token illini id   Doc ID114840
OwnerThomas N.GroupUniversity of Illinois Technology Services
Created2021-11-12 16:01:39Updated2024-06-17 14:36:38
SitesUniversity of Illinois Technology Services
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