System Offices Friday Focus Series

A one-hour professional development opportunity for System Offices staff where TeamDynamix topics are discussed. Dates and topics are subject to change.

Learn about TeamDynamix from your colleagues

Do you have any tips for using TeamDynamix? Are you using TeamDynamix in a way that others might be interested? These Friday Focus sessions facilitated by AITS Service Desk are opportunities for you to share and learn clever TeamDynamix tips and tricks from one another.

Date & Time

Next meeting: TBA

Friday Focus Topics

Past recordings and shared materials are available in Box

List of topics
Date	Topic(s)
February 2023	System Status Page Replacement Overview TDX Data Reports in EDDIE/Webi
December 2022	TDX in Profiles Contacts overview Groups Search
November 2022- No Meeting
October 2022	TDX in Teams Announcements in Teams Share Teams posts to Outlook
September 2022 - No meeting
August 2022	Generating Bomgar sessions in TDX (https://answers.uillinois.edu/systemoffices/110593) Ticket Tasks
July 2022 - No meeting
June 2022	Why are my tickets not appearing when clicking "view/update" from the email notification? TeamDynamix groups: What are they and where can I find them? Handling duplicate tickets with "Merge Into"
May 2022	Transferring tickets using the Transfer Hub (https://answers.uillinois.edu/systemoffices/110994) Parent/Child ticket relationships
April 2022	What is Friday Focus? Topics Recordings Waffle menu overview TDX Project Management - Risks and Issues
March 2022	How to see what groups a person is in How to see what your default group is Ticket templates Response templates
February 2022	Efficient Ticket Handling
December 2021	Time Entry
November 2021	Reports and Desktops

Keywords	TeamDynamix, training, AITS fridayfocus Suggest keywords	Doc ID	117309
Owner	AITS Service Desk .	Group	University of Illinois System
Created	2022-03-11 15:09 CDT	Updated	2023-05-22 14:38 CDT
Sites	University of Illinois System
CleanURL	https://answers.uillinois.edu/fridayfocus
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