Illinois AnyWare, Can't Connect to Server / Storefront Error

If you receive the error "Cannot connect to the server" or "Cannot connect to storefront" when using Citrix Workspace, below are steps to reconfigure your Citrix Workspace Connection for Mac or Windows. 

This is a sample "Cannot connect to the server" error

Can't Connect to Server

If using a Mac computer:

    1. open Citrix Workspace
    2. log in to Citrix Workspace
    3. from top menu bar, select Citrix Workspace, then Settings
    4. select Accounts
    5. select Store as shown in attached image and then select the "minus" symbol
    6. select OK to confirm
    7. restart your computer
    8. log back in to your computer, open Citrix Workspace
    9. select Set up Account
    10. type "anyware.illinois.edu" without quotes in the text field and select ok
    11. try to connect to the service


Illinois AnyWare, Citrix Workspace Mac Settings



Illinois AnyWare, Citrix Workspace primary store settings on Mac

    If using a Windows Computer

    1. open Citrix Workspace
    2. log in to Citrix Workspace
    3. from user menu bar, find and select the initial of your last name in upper right
    4. select Accounts
    5. select Store as shown in attached image and then select Remove
    6. select OK to confirm
    7. restart your computer
    8. log back in to your computer, open Citrix Workspace
    9. select Set up Account
    10. type "anyware.illinois.edu" without quotes in the text field and select ok
    11. try to connect to the service




    Citrix Windows Account




    Citrix Windows Account Remove

      How to get support:


      Keywords:
      UIUC AnyWare. UIUCAnyWare, Citrix, Citrix Workspace, Remote Apps, Remote, Remote Computers, Browser Connection, Virtual Apps, Virtual, VCL, Virtual Computer Lab, VDI, Virtual Desktop Infrastructure, Desktop, Applications, file management, files, one drive, cloud, file save, file saving, anywhere where, cannot connect, Illinois AnyWare 
      Doc ID:
      117709
      Owned by:
      ICS T. in University of Illinois Technology Services
      Created:
      2022-03-31
      Updated:
      2024-10-14
      Sites:
      University of Illinois Technology Services