AITS - Service Desk - TDX - Support for System Offices

For System Office TeamDynamix users, application administrators, and group managers looking for assistance with TeamDynamix, a ticket can be submitted through any of the campus Help Centers.

System Office staff can request TeamDynamix support through your campus Help Center:

For assistance with a System application within TeamDynamix (e.g. UofI-Main, UPB), use the Application-Level services as this will direct your request to the Application Administrator that can assist. These services would include but not limited to:

  • Forms and Form Fields
  • Email Monitors
  • Assignment Workflows
  • Application specific problems, errors, and technical issues
  • General questions

For assistance with the TeamDynamix System as a whole, use the System-Level services as this will direct your request to the Global Administrators of the system. These services would include but not limited to:

  • User and Group management
  • Application Management
  • Project and Portfolio Management requests and changes
  • Integrations
  • System-wide problems, errors, and technical issues

Keywords:
TDX, support, admin, administration, questions, assistance, Forms, Email Monitors, Assignment Workflows, user, group, application, project, portfolio, ppm, integration 
Doc ID:
118503
Owned by:
AITS Service Desk in University of Illinois System
Created:
2022-05-11
Updated:
2024-05-09
Sites:
University of Illinois System