ClassTech, Lecture Capture Troubleshooting
Troubleshooting steps for issues with lecture capture recordings.
No microphone audio on recordings: Make sure the microphone is powered on with a good battery (at least two bars). You must use the microphone to record audio.
Low audio level or poor quality audio: Make sure the microphone is positioned properly: Clip microphone at about the center of your chest at about the height of where the top of your shirt pocket is or would be.
No camera video present on recording: Confirm you turned the system on even if only using the white board. Audio will usually record either way, but not the camera. Otherwise, contact Technology Services by emailing email@example.com or calling (217) 244-7000 to make a ticket with the Help Desk.
Blank green screen (or red or orange or error message on video): Know that High Definition Copyright Protection (HDCP) is triggered by any of the following sources:
Blu-ray disc - will not record from player, resident PC, or laptop. Be sure to close the application when done playing the disc so other content will record.
Streaming service (Netflix, Hulu, etc.) - will not record, be sure to close the application when not in use so other content will record
Audio streaming service like Spotify, etc. - will not record, be sure to close the application when not in use so other content will record
Portable devices (MacBooks, laptops, iPads, iPhones, etc.) - may not record. If that is the case, then you will need to use the resident PC for content.
No content video present in recording (black screen): Make sure the correct video source is selected. - Note portable devices HDCP issues. If the source was not a laptop, then contact Technology Services by emailing firstname.lastname@example.org or calling (217) 244-7000 to make a ticket with the Help Desk.
No recordings in Mediaspace: Please check with your departmental support and/or Technology Services email@example.com (217) 244-7000.
Help Desk: Escalate ticket to Technicians
Kaltura Team: Confirm Mediaspace Schedule