ClassTech, Lecture Capture Troubleshooting
Troubleshooting steps for issues with lecture capture recordings.
-
No microphone audio on recordings: Make sure the microphone is powered on with a good battery (at least two bars). You must use the microphone to record audio.
-
Low audio level or poor quality audio: Make sure the microphone is positioned properly: Clip microphone at about the center of your chest at about the height of where the top of your shirt pocket is or would be.
-
No camera video present on recording: Confirm you turned the system on even if only using the white board. Audio will usually record either way, but not the camera. Otherwise, contact Technology Services by emailing consult@illinois.edu or calling (217) 244-7000 to make a ticket with the Help Desk.
-
Blank green screen (or red or orange or error message on video): Know that High Definition Copyright Protection (HDCP) is triggered by any of the following sources:
-
Blu-ray disc - will not record from player, resident PC, or laptop. Be sure to close the application when done playing the disc so other content will record.
-
Streaming service (Netflix, Hulu, etc.) - will not record, be sure to close the application when not in use so other content will record
-
Audio streaming service like Spotify, etc. - will not record, be sure to close the application when not in use so other content will record
-
Portable devices (MacBooks, laptops, iPads, iPhones, etc.) - may not record. If that is the case, then you will need to use the resident PC for content.
-
No content video present in recording (black screen): Make sure the correct video source is selected. - Note portable devices HDCP issues. If the source was not a laptop, then contact Technology Services by emailing consult@illinois.edu or calling (217) 244-7000 to make a ticket with the Help Desk.
-
No recordings in Mediaspace: Please check with your departmental support and/or Technology Services consult@illinois.edu (217) 244-7000
Classroom Technologies.Lecture Capture Request Area and assign it to the UIUC-TechServices-Kaltura (Group)
Required Information for the ticket: time and date of lecture and nature of the issue (as outlined above)