Technology Services at Illinois, Illinois Support Contact App, How do I update info?

Overview

The Illinois Support Contact App holds the information to populate the Help Desk page of the UIUC Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.

Contents:

What is the Illinois Support Contact App?

The Illinois Contact Support Application is a repository that contains area, unit, and office information, including hours of operation, address and email, websites, and other notes.

This information is used for the UIUC Tech Help Center Help Desk page. It also can be accessed through a common language (JSON) so information can be shared on any website.

Contact and Support:

  • For help with the Illinois Support Contact App, submit a help request to the TDX at Illinois service team.

How do I update information in the Illinois Support Contact App?

  1. Go to https://go.illinois.edu/support-office.
  2. Log in with your NetID and use multi-factor authentication.
  3. Choose the area you have access to and click View Offices. You should see the list of offices.

  4. Click on the office you wish to update.
  5. You will see the screen that has the information you can edit.
  6. At the bottom, click on "Update Office Information" to save your information. Changes are made as soon as you click the "Update Office Information" button.




Keywords:Support, help desk, help desks, help, in-person, IT support, tech support, ticket, request   Doc ID:120261
Owner:Rob W.Group:University of Illinois Technology Services
Created:2022-08-04 22:58 CSTUpdated:2022-09-15 09:41 CST
Sites:University of Illinois Technology Services
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