Technology Services at Illinois, Illinois Support Contact App, How do I add offices?

Overview

The Illinois Support Contact App holds the information to populate the Help Desk page of the UIUC Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired

 

Contents:

What is the Illinois Support Contact App?

The Illinois Contact Support Application is a repository that contains area, unit, and office information, including hours of operation, address and email, websites, and other notes.

This information is used for the UIUC Tech Help Center Help Desk page. It also can be accessed through a common language (JSON) so information can be shared on any website.

Contact and Support:

  • For help with the Illinois Support Contact App, submit a help request to the TDX at Illinois service team.

 

How do I add offices to the Illinois Support Contact App?

  1. Go to https://go.illinois.edu/support-office. Log in with your NetID and use two-factor authentication.

  2. Choose the area you have access to and click "View Offices". You should see the list of offices.

     

  3. Scroll down to the bottom and you will see “Add a new office”.

  4. Add the office name and click the "Add Office" button. This will add the office to your list. This office name can be changed on the Edit Office screen.




    Keywords:Support, help desk, help desks, help, in-person, IT support, tech support, ticket, request   Doc ID:120264
    Owner:Rob W.Group:University of Illinois Technology Services
    Created:2022-08-04 23:18 CSTUpdated:2022-09-15 09:46 CST
    Sites:University of Illinois Technology Services
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