Technology Services at Illinois, Illinois Support Contact App, What is the difference between an "Internal" and "External" office?
Overview
The Illinois Support Contact App holds the information to populate the Help Desk page of the UIUC Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.
Contents:
- What is the Illinois Support Contact App?
- Who can edit information in the Illinois Support Contact App?
- How do I log into the Illinois Support Contact App?
- How do I update office information in the Illinois Support Contact App?
- How do I request access to the system?
- As an Area Administrator, how do I edit an area?
- As an Area Administrator, how do I add offices to the Illinois Support Contact App?
- As an Area Administrator or Office Administrator, how do I change access to the Illinois Support Contact App?
- How do I pull information from the Illinois Support Contact App?
- What is the difference between an "Internal" and "External" office?
- My office or area information has changed. How do I determine who changed information?
- Is there any private information in the Illinois Support Contact App?
- How do I delete an office?
- I cannot change the "Internal only" and "Internal Order" of my office.
- What are the terms used in the Illinois Support Contact App?
What is the Illinois Support Contact App?
The Illinois Contact Support Application is a repository that contains area, unit, and office information, including hours of operation, address and email, websites, and other notes.
This information is used for the UIUC Tech Help Center Help Desk page. It also can be accessed through a common language (JSON) so information can be shared on any website.
Contact and Support:
- For help with the Illinois Support Contact App, submit a help request to the TDX at Illinois service team.
What is the difference between an "Internal" and "External" office?
-
Both "areas" and "offices" have a section marked "Internal Only".
If an area or office is marked as “Internal Only,” it only can be accessed by an explicit call to an internal API (Application Program Interface). The external API calls (which all systems including TDX (TeamDynamix) uses) will not pull this information.
Use the “Internal Only” option to display offices that only address your area and do not support external requests.
Note: Only an area administrator can change the “Internal Only?” value of an office. Only a global administrator can change the “Internal Only?” value of an area.