Office 365, Outlook Online, Open a Shared Mailbox

Offices and courses often have at least one shared mailbox for voice mail, responding to inquiries, projects, and more. Follow the steps below to open a shared mailbox in Outlook Online (Webmail).

NOTE: To open a shared mailbox in Outlook Desktop, see similar articles here.

Sign in as yourself, including Duo MFA.

Microsoft sign-in prompt

Once signed in, select user icon, top-right and choose "Open another mailbox..."

OWA menu with correct option circled

Search for the shared mailbox email address, i.e. example@business.illinois.edu or business-example@mx.uillinois.edu

Search for shared mailbox

Select the mailbox from the list and choose "Open"

OPen shared mailbox from search results

The mailbox will open in a new tab, which can be bookmarked for easy access.




Keywords:Outlook, mailbox, email, access, account, shared, webmail, "office 365"   Doc ID:121491
Owner:Allison P.Group:UI Gies College of Business
Created:2022-09-21 13:53 CSTUpdated:2022-09-21 14:08 CST
Sites:UI Gies College of Business
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