EWS Labs, Basic Printing Support

Specifications for the basic level of printing support provided by EWS, primarily for departmental lab printers in EWS-supported departmental labs.

Engineering IT offers basic printing support for departmentally-owned printers. The following is a concise breakdown of the service level definition and is intended to be a high-level view. For full details, please visit the Instructional Labs Printing service-level definition page.

Table of specifications for Basic Printing Support
Specification Description
Scope Applies to printers used by students for the purposes of academic coursework.
Printer purchase Unit purchases printer from a list of recommended models provided by Engineering IT. See this page.
End-of-life2 When the printer reaches the end of its useful life, Engineering IT will provide a usage analysis at the request of the unit and provide a recommendation for replacement based on that analysis. End-of-life2 printers will be removed from the print server at the end of each semester.
Printer configuration Engineering IT will connect the printer to the network and print servers, and manage the print queue.
Consumables Unit will purchase and supply paper, toner, and maintenance kits.
Restocking Unit will restock printer.
Repairs Engineering IT will cover basic troubleshooting1. Repair is the responsibility of the unit.
Cost to unit No fees are directly charged to the unit (as unit is purchasing consumables directly).
Cost to students No cost to students.
Web Printing Web Printing may be enabled at the unit's request, but will not be done by default.
1 Basic troubleshooting is defined as a remote check of whether the printer is online, communicating with the print server, and if it is reporting an error state (jam, out of paper, low toner).
2 A printer is considered "end-of-life" when any of the following conditions are met:
  • The printer has exceeded its manufacturer-recommended monthly page volume three times within 12 months.
  • The printer has been repaired three times within 6 months AND the manufacturer warranty is expired.
  • The printer has exceeded its manufacturer-recommended maximum monthly page volume by a factor of 12 (lifetime pages printed).
  • The printer manufacturer no longer provides one or more of the following for the printer's model: replacement parts, services, or updated drivers.

Keywordsews printing   Doc ID122545
OwnerMatthew S.GroupEngineering IT
Shared Services
Created2022-11-17 11:05:40Updated2024-02-27 11:53:50
SitesUniversity of Illinois Engineering IT
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