Status Page End User Guide

A guide for the end users of the Status page. It details the features of the front facing status website.

Status Page Overview

This document explains how to access and navigate the Status Website.  It also provides a brief explanation on the content provided in various sections of the Status Pages.  Each Status Page (AITS, UIC, UIS, UIUC) will differ in the Services they contain, though some services will be shared.  For example, there will be Services and/or Systems that appear under the U of I System Status page that may not appear on the UIC Service Status page.

 The Status Website is a cloud hosted, vended system that is used to report on the current status of IT systems.  In addition to manual posting of incidents and maintenance events, each Status Page can integrate with monitoring systems to show status in real-time.

 For the University of Illinois, The Status Website is organized into 4 Status Pages (aka hubs).

 Status Page Links:

AITS (System Offices) : https://status.uillinois.edu/

UIC (Chicago): https://status.uic.edu/

UIS (Springfield): https://status.uis.edu/

UIUC (Urbana): https://status.illinois.edu/

 

 

Navigation

Hubs Switcher

If you are on one of the other Status Websites, you can use the Hubs Switcher drop-down at the top of the page to navigate to the AITS Status Page.

UIBHubSwitcher

Up Arrow

As you begin moving down the page, an Up Arrow appears on the bottom, right corner of the screen.  Click it to go back up to the top.

UpArrow

Layout

This is the first section at the top of the page.

CurrentMenuBar

The connected hub's logo  and title are located on the left.  This is followed by the Hubs Switcher.  Next, there is the drop-down that allows you to select a time zone.  This is followed by  a “SUBSCRIBE” link. Sites may include other links.

 

Service Overview Section

The next section shows the following:

  1. Located in the top left corner of this section, a count of systems that are up (green), affected (yellow), or down (red).  If there are none, it will show up as gray. 
  2. Below that, you will see a text box that has the title of the Status Website and a brief overview.
  3. On the section in the right you will see a list of Groups and the Services to which they belong.  The services are represented by dots.  The status of the service is indicated by the color, i.e., up (green), affected (yellow), or down (red).  Hover over the dot to obtain the service information. 

NewSystemStatusPage

 

Notifications and Maintenance Section

NotificationPage

Notifications – This area on the left shows information on  current Incidents and Maintenance events.  You can click on the title link to see more information.

NotePageDetail

Maintenance - The calendar on the right show information about past and upcoming events.  Past events are in gray and upcoming events are in blue. You can click on the dot to show more details, and then click on the title to see more information.

MaintPageDetail

 

Service History Section

Service History

ServiceHistoryPage

The next section is Service History.  This section shows information on status for the past week in the default “List” view.   You can also view this section as a “Calendar” view. 

List View
  1. You can use the “Filter services…” feature in the top, left corner to filter services.
  2. Group navigation (see the example above for “Banner” group)
    1. You can choose to show only services that have affected service history under each group by checking on the “Show Affected Only” toggle. 
    2. You can move a week forward or backward by using the “< Next week” and “Prev week >” options.
  3. This section will display each of your groups and services that fall under them.
ListView

Calendar View

You can view the Service History on the monthly calendar.

ServiceHistoryCalendar

  1. The status is indicated by the color.  Refer to the image above.
  2. Click on the Title of the event to see more details.  For example, clicking on “SiteMinder” event on the 27th

SiteminderEventDetail

  3. You can navigate to the previous or next month by clicking on the “< Previous” or “Next >” links.

Subscribing to Notifications

Subscribe Link

The “SUBSCRIBE” link is located at the top, right corner of the page.  If you wish to receive notifications on status of services, you can subscribe by method of choice.  Please note that your options to subscribe can vary from site to site.

NewSubpage

Choose your preferred subscription method. Remember your subscription options will vary from site to site.

EmailSubNew

 Place the address you want to subscribe to email updates. Other subscription methods may require different input,

You can subscribe to all Services listed in the site.We suggest you check the "Only send me the minimum number of notifications." box.

NewAllServices

Or you can choose a custom list of Services listed in the site.

NewCustomServices

 Then click save. You will receive a message that you have successfully subscribed.

SubSaved

Forgot Subscription Link

If you can't find your initial subscription link to a status page, you can resend a link from the status page subscription session.

ForgotLink

Click on the Forgot your link? link.This will open the Resend subscription link page.

ResendSubLink

Click on the subscription method to resend the link.

ResendSubForm

Fill out the form and click Resend.Your subscription link will be resent.

 



KeywordsCheck event maintenance   Doc ID123480
OwnerAITS Service DeskGroupUniversity of Illinois System
Created2023-01-19 13:35:03Updated2023-04-25 08:08:31
SitesUniversity of Illinois System, University of Illinois Technology Services
Feedback  1   0