Skype for Business, Signing In with a Role-Based Account

Many offices have a front desk or shared space where the main phone line rings. Student workers and other part-time staff may sign in with a role-based account instead of an individual number. This guide will demonstrate how to sign in to Skype for Business (SfB) with a role-based account and how to check the voicemail in the SfB desktop client.

Sign in the front desk computer as yourself

Open Skype for Business from the Applications list. Note: it will start automatically on sign-in after the first use.

In the "Sign-in address" field, enter the email address of the role-based account and choose "Sign In"

SfB login window

Enter the role-based account password

SfB login window password prompt

Optional: If prompted, save the sign-in info for convenience

SfB save password prompt

Optional: If prompted to enter the password again in a Microsoft SSO window, use the same sign-in password

Microsoft Exchange single-sign on password prompt

The main client screen will list contacts and show their availability, i.e. Away, Available, In a Meeting, etc.

SfB main window with one contact showing

To check voicemail messages, select the dial-pad icon

Select a voicemail from the list, RIGHT-click, and select "Play"

SfB dial pad and voicemail screen. A message is selected and the context menu is displayed with the "Play" option highlighted.

That's it!

Signing out of Windows will automatically sign out the phone, as well.

Keywords:RBA, skype, phone, phones, call, role-based, "front desk", "role based", MIL, voicemail, "student worker", "shared account", "office phone", "phone line", "skype for business", sfb   Doc ID:123547
Owner:Allison P.Group:UI Gies College of Business
Created:2023-01-24 14:46 CDTUpdated:2023-01-24 14:57 CDT
Sites:UI Gies College of Business
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