Canvas Catalog, Learner Frequently Asked Questions

This article answers frequently asked questions by learners in the Canvas Catalog platform.

How do I get help with Canvas?

Please see Canvas’ Student Guide for info on how to get help from:

    • Your instructor
    • Live support chat with Canvas staff
    • Help articles

Can I earn transcripted credit from the University of Illinois from courses in Canvas?

No, but many courses offer continuing education credits, as well as certificates of completion.

How do I enroll in a Catalog course?

Please see Instructure’s guide on how to enroll.

I can’t log into my course or I can’t access my account. What can I do?

Where can I access my certificate of completion?

  • If your course or program includes a certificate, you can view and download the certificate when you have completed the course or program. Certificates are issued automatically upon completion and can be viewed at any time.
  • Note: When you complete a course or program with a certificate, a link to the certificate will also be emailed to you. 
  • On the Canvas Catalog Dashboard, click the Completed tab. 
  • To view the certificate in your web browser, click the View link. To download the certificate, click the Download link.

Who should I contact if there is a problem with course fee payment or if I need a refund? 

  • For refunds, check with the offering unit.
  • For course payment issues, please contact the Canvas Catalog support team at  

Keywordscanvas, catalog, learner, student, FAQ, question, help   Doc ID124259
OwnerAmy M.GroupUniversity of Illinois Technology Services
Created2023-02-22 13:22:23Updated2024-01-03 09:54:34
SitesUniversity of Illinois Technology Services
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