Contacts Database, Updating items, entries, and contact groups
The Help Desk, AITS Service Desk, and other service administrators utilize the Contacts Database when contacting IT pros in the impacted department in the event of a service outage, especially outside of business hours. As such, it is very important to keep this information up-to-date.
An article about adding/removing/editing the CDB can be found here: Networking, Contacts Database, How do I add remove or change info in CDB?
CDB includes Active Directory (AD) integration and will allow permissions to be assigned to models via AD groups. CDB also has an API, documentation for which can be found here.
Please review "my items", "contact groups", or at the very least please update the timestamp on your entries/profiles. This will help eliminate doubt as to whether the information is current or not.
If there are any questions regarding the CDB please email firstname.lastname@example.org.