TDX, U of I Main Email Monitors
This document describes how Email Monitors are set up and handled within the U of I Main Ticketing Application. Each monitor should be set up with the same basic configuration but can be adjusted as necessary for each unit/group. This has been set by the U of I Main Advisory Group and Tech Services.
Naming
- [Campus]-[Unit]-[Sub Group]-[Email Address being Monitored]
- Sub Group is only included if necessary
Auth Account
- This should be “uofimaintdxmailaccess – Microsoft OAuth 2.0 (IMAP)”
- This account is an Azure/AD Service account and will need to be placed in the “FA” or full access group for the mailbox being monitored
Monitored Target Email
- This is the mailbox being monitored. The AD Username of the mailbox will need to be here, not the mailbox name itself.
Monitored Folder Name
- Usually set to Inbox but can be set to other folders depending on the unit/group’s needs.
Process Folder Name
- Must be at the root level (at the same level of inbox)
- Can be named anything but usually “Processed” or “TDX Processed”
Unsuccessful Folder Name
- Must be at the root level (at the same level of inbox)
- Can be named anything but usually “Unsuccessful” or “TDX Unsuccessful”
Error to Email
- Default to “uofimaintdxmailerrors@uillinois.edu”
- If the Unit/Group would like to receive the emails instead, set it to what they want.
TD Username
- Supplied by through submission of a TDX System Administration request.
- This account is a TDX Service Account that creates the ticket.
Attachments
- Default to Yes
Rules
- There needs to be at least one rule that has the subject field blank. This will ensure that every ticket in the inbox (or monitored folder) gets processed.