Adobe, Creative Cloud, Uninstall on Windows and macOS
Index
This page → Adobe, Creative Cloud, Self-Service Installation
Before you start
Save your work in the Adobe apps that you have opened and ensure the project files are saved to a secure location. If you are syncing files in your Adobe account, follow the instructions here to check the sync status. Afterwards, close all Adobe apps.
Save your work in other software, browser, emails, etc. You will be asked to restart the computer later.
Sign out of Adobe Creative Cloud
Windows
On Windows, open the Start menu, type in "Creative Cloud" and open "Adobe Creative Cloud"
Select your profile picture in the top-right corner of the app and select "Sign out" at the bottom
macOS
On macOS, press Command Space, type in "Creative Cloud" and open "Creative Cloud"
Select your profile picture in the top-right corner of the app and select "Sign out" at the bottom
Select "Creative Cloud" in the left corner of the macOS menu bar and select "Quit Creative Cloud"
Download the Creative Cloud Cleaner tool
Go to this website, choose your operating system and select "Download"
Run the Creative Cloud Cleaner tool
Windows
Locate the downloaded file, right-click on it and select "Run as administrator"
In the command line window, type "e" and press "Enter" to choose the English language
To acknowledge the Adobe End User License Agreement, type "y" and press "Enter"
To make a clean uninstall, type "1" and press "Enter"
Type the number that corresponds to "Clean All" and press "Enter"
To confirm the uninstall, type "y" and press "Enter"
After the uninstall finishes, press "Enter"
Restart your computer now
macOS
Locate the downloaded file and double-click it to open
In the "CleanerTool" pop-up window, double-click "Adobe Creative Cloud Cleaner Tool"
To acknowledge the Adobe End User License Agreement, select "Accept"
Select "Clean All"
In the "Adobe Creative Cloud Cleaner Tool Alert" pop-up window, select "Yes"
The cleaner tool will complete and might leave a "Fix Host File" option. Please ignore this.
Select "Quit" to exit the tool
