Multi-Factor Authentication (MFA), Frequently Asked Questions

Multi-Factor Authentication (MFA) is a security method requiring users to verify their identity through two or more factors. It's who you are (your netid), what you know (password), and what you have (device). It's used to enhance protection against unauthorized access, reducing the risk of cyber threats. This article is a landing page for enrollments, questions and troubleshooting steps for MFA.

Enrollment

Duo - Multi-Factor Authentication (MFA), Enrollment

Microsoft Authenticator - The Microsoft Authenticator app is available on iOS and iPadOS (15.0 or later) as well as Android (8.0 and later). Use the following link to install, make sure to pick your device listed (initially it gives you the iOS, you can select Android if you have an Android device.) MFA Setup Link

How to Use

     Best Practices: 

Hardware Tokens - Multi-Factor Authentication (MFA), Hardware Tokens and Security Keys

Linking Secondary Accounts - Multi-Factor Authentication (MFA), Linking a Secondary Account

Device Management - Multi-Factor Authentication (MFA), Device Management

Troubleshooting

Multi-Factor Authentication (MFA), Troubleshooting

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Keywords:
MFA, 2FA Multi-factor Authentication, Push, hardware tokens FAQ 
Doc ID:
148676
Owned by:
Identity and Access Management G. in University of Illinois Technology Services
Created:
2025-02-28
Updated:
2025-05-08
Sites:
University of Illinois Technology Services