Multi-Factor Authentication (MFA), Frequently Asked Questions

Multi-Factor Authentication (MFA) is a security method requiring users to verify their identity through two or more factors. It's who you are (your netid), what you know (password), and what you have (device). It's used to enhance protection against unauthorized access, reducing the risk of cyber threats. This article is a landing page for enrollments, questions and troubleshooting steps for MFA.

Enrollment

DuoMulti-Factor Authentication (MFA), Enrollment

NetID Center

Instructions

  1. Navigate to the NetID Center (https://identity.uillinois.edu) and log in.
    1. If your account is already enrolled in MFA, you will need to authenticate with one of your existing devices. If you run into issues or do not have your device, please see this help article for more information: Multi-Factor Authentication (MFA), Troubleshooting.
  2. Once you're logged in, make sure that the email address listed under Recovery Settings is still correct. This email address can be used to get bypass codes in case you cannot authenticate using your devices in the future.
  3. Click on 'Set up 2FA'.
  4. If you are not on campus and connected via the campus network: You will be shown a screen with the heading “(!) Must be connected to the University network to register” – you will still be able to enroll, but you will need to confirm your identity by way of one of your recovery options:
    1. Click the blue “Get registration code” button below the ‘Option 2’ heading.
    2. Select one of the presented pieces of contact information, which should match the password recovery options confirmed in step 2.
    3. You will receive a 6-digit “UI Verify Registration Code” there. Enter the numbers at the “Enter registration code” box on the next screen.
  5. You will be taken to the “Device Setup: Add a Device” screen. Select the type of device you are intending to use for authentication:
    1. Smartphone (recommended) should be selected for any device with a phone number
    2. Tablet should be selected for devices that do not have a phone number but can install the Duo Mobile app.
    3. Hardware token should be selected for MFA token devices purchased from the University WebStore; more detailed instructions here: Multi-Factor Authentication (MFA), Hardware Tokens and Security Keys.
  6. Device dependent instructions below.

Microsoft Authenticator - The Microsoft Authenticator app is available on iOS and iPadOS (15.0 or later) as well as Android (8.0 and later). Use the following link to install, make sure to pick your device listed (initially it gives you the iOS, you can select Android if you have an Android device.) MFA Setup Link

How to Use

Troubleshooting



Keywords:
MFA, 2FA Multi-factor Authentication, Push, hardware tokens FAQ 
Doc ID:
148676
Owned by:
Identity and Access Management G. in University of Illinois Technology Services
Created:
2025-02-28
Updated:
2025-08-27
Sites:
University of Illinois Technology Services