IMPORTANT:  ANY number tested is LIVE, so don’t use real client numbers.

IVM Overview

Illinois Vet Messenger is a standalone system that uses SANDI login permissions and client and patient lookup. IVM will NOT automatically write to the SANDI Comm Log, but it does provide a clipboard to copy conversations and paste them into the Comm Log while retaining proper formatting. There will be a full integration of IVM with SANDI in the future (date TBD).

Twilio is our cloud communications platform, often referred to as a Communications Platform as a Service (CPaaS), that allows developers to build communication features like voice, messaging, video, and email into their applications. The IVM uses twilio as our texting platform.

Customer Contact Regulations

We are bound by both country, state and in some cases, local laws and regulations requiring validation of who is using the phone number. To use phone numbers compliantly, Twilio and its customers must adhere to these regulations. Doing so often means that we must provide adequate identity documentation to the local regulator or carrier. If we don't provide this information, there is a high risk the local regulators or carriers will disconnect the phone number.

A  list of Frequently Asked Questions (FAQ)to provide more details about regulations is here Illinois Vet Messenger (IVM) - Regulatory and Twilio Messaging Policy