This article provides instructions on how to resolve the issue where users cannot locate a completed Journal Voucher (JV) transaction in their CFOAP or Banner after receiving the document number.
If the JV has a "Completed" status in Banner, or a "File Processing is Complete" status in the Feeder Front End application with a document number available, then follow the steps below to locate the transaction in Banner.
NOTE: If a transaction remains at a different status for more than a day, then submit a ticket to AITS ADSD ESC Finance for investigation.
Banner Page FGAJVCD Incomplete Status
The JV has not been completed yet or has rolled back to incomplete status after an error or denial from the approval queue.
- Approval Queue – Banner page FOIAPHT – This page shows approval history and, if denied, will show the user who denied the transaction. The denier should reach out with explanation by email if the reason is not included in the document FOATEXT.
- XFOAPAL – If the document fails XFOAPAL checks, UAFR will email the user about the entry rolling back to incomplete status and what caused the document to fail.
- Banner Errors – If documents contain a Banner system error (such as invalid CFOP segment codes, an invalid rule code, an invalid bank code, zero dollar sequences, or Total Debits not equal to Total Credits), then the document will roll back to incomplete status.
Banner Page FGAJVCD Complete Status
The JV is currently processing or is currently in an approval queue. If static for more than a few minutes, then check one of these pages:
- Banner page FOAAINP – If a transaction shows up on this page it is in an approval queue. The top of the page shows which approval queue and the bottom of the page shows all users with access to the queue. Not all users listed may be able to approve the transaction.
- Banner page FGIDOCR – Documents available here have entirely posted to Banner and cannot be removed or edited. Transactions done in error must be reversed with a new JV. It is the responsibility of each submitter to make sure that all their entered transactions were processed successfully and show up in this page.
See BFPP Policy 13.3 Journal Vouchers for further references.
