Teams VoIP, Supported Devices and Equipment

Microsoft Teams supports a variety of computer-connected and stand-alone devices for use with Voice over IP (VoIP) telephone service.

Customers can access the voice service through the Microsoft Teams (MS Teams) client on Windows, MacOS, Android, iOS, Linux, or a stand-alone IP Phone device.

Most Windows or MacOS computers have an audio card with microphone and speaker capabilities -- and your existing computer might be sufficient. Depending on how you use Microsoft Teams, you will likely prefer an additional device such as a headset or an IP Phone. We suggest using, at minimum, a USB headset rather than the built-in microphone and speakers; the user experience is greatly improved by doing so.

Where to Buy

Technology Services does not sell equipment. Tested and approved devices may be purchased by units via iBuy or other campus-approved methods for purchasing equipment.  The CDW punchout in iBuy has a section named "Yealink Standards," which has the currently supported IP phones for sale at preferred pricing.

Who Does the Installation

Support for MS Teams devices is handled primarily by the local unit IT Professional. Technology Services provides support for the network connectivity of stand-alone IP phones. Configuration and troubleshooting of IP phones or USB phone devices (aka personal peripherals) is handled by local IT Professionals.

USB and Personal Peripherals

MS Teams USB and personal peripherals connect to your computer and interact with the MS Teams client software. The device you choose should be compatible with your current operating system.  

MacOS support of USB devices may be limited. Please contact the vendor to verify Mac compatibility before purchasing.

IP Phones

An IP Phone is a stand-alone device that does not require a computer in order to make and receive phone calls.  A limited selection of MS Teams IP Phones are supported by Technology Services because they must be compatible with the campus' network management and E911 systems. (Reference: Campus Administrative Manual, Section V-A-5, "9-1-1 Service As Used For Emergency Response")  Only IP Phone models specifically listed below should be used and will be supported by Technology Services.  They have been tested for compatibility with our E911 system and have the relevant network options enabled on the voice networks.

The current list of recommended devices will be able to be upgraded to Microsoft Teams firmware.

Yealink MP50 USB Phone

If you are looking for the Yealink MP50, that device is a USB accessory and not an IP Phone. See the USB and Peripherals section above for more information on Microsoft Certified devices. You’ll be able to learn more about the MP50 from that link. 

CDW # 6391435

Phone Comparison:

If you intend to use the purchased device prior to the transition to Microsoft Teams, be sure to purchase the Skype for Business edition device. Keep in mind, as we get closer to the transition date, that Skype for Business edition devices may not arrive in time. In this case, you can purchase the Teams firmware edition and deploy the phone after the telephone account has moved to Teams.

Technology Services recommended phones will pass E911 information to public safety.

Technology Services Recommended Teams Telephony Device Table
Microsoft Certified Teams Phones

 


Discontinued w/ extended support, Teams compatible

yealink mp54 phone yealink mp56 phone yealink mp58 yealink mp58 phone Yealink CP965 yealink t55a yealink t56a yealink t58a phone Yealink CP960
Model

Yealink MP54

Yealink MP56

Yealink MP58

Yealink MP58 with Wireless Handset

Yealink CP965 Conference Phone

Yealink T55A

Yealink T56A

Yealink T58A

Yealink CP960 Conference Phone

CDW #

Teams: 6391438

Teams: 6110690

Teams: 6391436

Teams: 6476873

Teams: 6978434 Not available for purchase Not available for purchase Not available for purchase Not available for purchase
Microsoft -Certified for Teams Certified for Teams Certified for Teams Certified for Teams Certified for Teams Certified for Teams logo No No No No
Wired handset Yes Yes Yes No No Yes Yes Yes No
Wireless handset No No Optional Yes No No No No No
Speaker Yes Yes Yes Yes Yes Yes Yes Yes Yes
Touchscreen

4"

480 x 800px

7"

800 x 480px

7"

800 x 480px

7"

1024 x 600px

5" 

720 x 1280px

4.3"

480 x 272px

7"

1024 x 600px

7"

1024 x 600px

5"

720 x 1280px

HD audio Yes Yes Yes Yes Yes Yes Yes Yes Yes
Dedicated Teams button Yes Yes Yes Yes No No No No No
Visual voicemail Yes Yes Yes Yes Yes Yes Yes Yes Yes
Phone lock Yes Yes Yes Yes Yes Yes Yes Yes Yes
USB port(s) 1 1 2 2 2 1 1 2 2
Supports Yealink Bluetooth handset No No Yes Yes No Yes No
Bluetooth (for headset) with dongle Built-in Built-in Built-in Built-in with dongle with dongle Built-in Built-in
Wi-Fi with dongle Built-in Built-in Built-in Built-in with dongle with dongle Built-in Built-in
Wall Mountable Yes Yes Yes Yes No Yes Yes Yes No

    Accessories for Recommended Phones:

    • Yealink 5V 2A Slim-line Power Supply for desk phones (CDW # 5626420 - $11.00)
    • Yealink YLPOE30 PoE Injector for conference or desk phones (CDW # 5131569 - $35.20)
    • Yealink CPW90 Wireless Microphone for CP960 (CDW # 4811255 - $157.30)
    • Yealink CPE90 Wired Microphone for CP960 (CDW # 4797920 - $123.20)
    • Yealink EXP50 Key Expansion Module for MP58 and MP56 (CDW # 4944850 - $93.50)

    See Skype for Business, IP Phone Installation and Login  on how to set up IP phones.




    Keywords:IP phone, VOIP, UC, headphones, USB device, iBuy, yealink, Teams, Microsoft, poe, power over ethernet   Doc ID:49222
    Owner:Lync M.Group:University of Illinois Technology Services
    Created:2015-03-18 17:14 CDTUpdated:2023-05-15 16:56 CDT
    Sites:University of Illinois Technology Services
    Feedback:  2   2