Skype for Business, Get Started on iOS
On this page you can learn how to install and sign in to Skype for Business on your iOS device.
Skype for Business for iOS is a productivity app that brings Skype Meetings, presence, instant messaging (IM), voice, and video capabilities to your iOS mobile device. It has a new look and feel, at-a-glance view of your upcoming meetings and conversation history, simplified call controls, and other improvements.
To get Skype for Business for iOS, you need an iOS device running OS 9.3 or later. If you have an iOS device running iOS 9.3 or later and currently have the Lync 2013 mobile app, uninstall it and please download the new universal (iPhone+iPad) version of the Skype for Business app from the App Store.)
- From your phone, click the App Store button on iPhone to go to the App Store and search for Skype for Business.
- Tap Free >Install.
To remove the Skype for Business app from your phone, do this:
⚠(Caution: Sign out of Skype for Business before removing the app, otherwise you might continue to receive calls from your Skype for Business account on your phone, Sign out of Skype for Business app)
- Touch and hold your finger on the Skype for Business app icon.
- Release your finger when the icon starts to wiggle on the screen.
- Tap the X icon that appears in the upper-left corner of the Skype for Business icon. A prompt appears on your screen, informing you that deleting “Skype for Business” will also delete all its data. Tap Delete.
- When the app disappears, press the Home button.
- On your iOS device, swipe each page of apps until you see the Skype for Business icon.
- Tap the Skype for Business icon to open the app.
- Enter your sign-in address (for example, firstname.lastname@example.org or email@example.com if you are a member of UA) and password,
and then tap Sign In.
You might be asked for both a user name and a sign-in address. The user name will be firstname.lastname@example.org or email@example.com
- Enter your mobile number with country and region codes. If you're an enterprise voice customer and Skype for Business
can't use a Wi-Fi or cellular data network to make an audio or video call, you'll be called at this number and
connected to the audio portion of the call.
- Tap Next.
- If applicable, choose whether to sign up for the Customer Experience Improvement Program and click Next.
- Accept the licensing agreement, and then click Done.
Tap your profile picture, then choose Sign out.
Use Settings on your iOS device to specify calls and meetings, contact options, and other overall settings. Some of these
options might be unavailable due to settings pushed by the server. To access your options, tap your picture, and then tap
Enter your phone number
Enter your iPhone’s mobile number with country/region codes. When Skype for Business cannot use Wi-Fi or the cellular data
network to make an audio or video call, you’re called back at this number to connect you to the audio part of the Skype for
When you first sign in to Skype for Business for iPhone, you’ll be guided to configure your Phone Number. To update it, on the Settings screen, under Calls and Meetings, tap Phone Number, and then enter your mobile phone number including the country/region and area code.
Require Wi-Fi for voice, video and meeting content
Normally, Skype for Business for iOS won't show meeting content or participant video feeds during a meeting unless you have a Wi-Fi connection. If you turn these options off and aren't connected to Wi-Fi, Skype for Business tries to use your data connection to show screen sharing and video. To change your Wi-Fi settings, do the following:
- On the Settings screen, slide the Voice switch on or off.
- On the Settings screen, and slide the Video switch on or off.
- On the Settings screen, and slide the Meeting Content switch on or off.
(Turning off one or more of these options can result in higher data charges, difficulty viewing shared content or video, or both.)
By default, the My Credentials option is turned on so all your meeting and voice mail information is shown on Skype for Business.
Text telephone (TTY) mode is used to send text over a telephone line. A TTY device must be connected to the iPhone to
interpret the modified audio. Otherwise, you might experience poor audio quality. Using TTY mode in a conference call might also cause audio quality issues.
By default, TTY mode is turned off. Tap On to turn it on.
Logs are used by system administrators to collect, analyze, and save data. A system administrator might ask you to turn on the logging options to do troubleshooting. If you’re not asked, you don’t need to be concerned with this option.
To turn on logging, on the Settings screen, under Other, tap Logging, and then tap the slider to On.
If you receive a sign-in error message, you can send the sign-in logs to Microsoft. Tap Upload Sign-In Logs, and then tap one of these options:
- Always: Always upload sign-in log on error.
- Never: Never upload sign-in logs.
- Ask Me: Prompt user every time there is a sign-in error to upload logs.
To send error logs to your IT Pro, tap Send Log Files, and enter the information requested on the screen.
Tap Help to view Help topics.