Web Intelligence Rich Client - Login Failed

Some customers are receiving a Login Failed error after entering their user name and password in Web Intelligence.

An error message you may receive in Web Intelligence is "Database error:(CS) "Unable to connect to the repository".  (IES 10901) (WIS 10901)."

There are two different approaches you can try to fix this error.

1. Login Failed - Clear LocData Folder

If you are able to log into EDDIE and launch Web Intelligence, but unable to login directly to Web Intelligence Rich Client try the following steps:

  1. Open Documents < My SAP BusinessObjects Documents < LocData.
  2. Delete the files (.intranet, .extranet, .lsi files) within the LocData folder.
  3. Launch Web Intelligence from EDDIE (required for setting the file association).   Instructions

2. Login Failed - Close Webi Running in the Background

If you can confirm that Web Intelligence is Disconnected and login fails, try the following steps:

  1. Go to the bottom right corner on the menu bar to view all the open programs.
  2. If the Web Intelligence icon is there, RIGHT-Click and select QUIT.
  3. Launch Web Intelligence and try to login.

Keywords:Business Objects, Web Intelligence, Webi, Webi, EDW, DS, AITS, login failed   Doc ID:49603
Owner:Alex H.Group:University of Illinois System
Created:2015-03-26 10:38 CDTUpdated:2023-02-13 08:00 CDT
Sites:University of Illinois System
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