Email, Spam Control, How to report a spam or phishing email
How do I report a suspicious email that I have received?
** NOTICE** We are currently using a new tool for some users called the ProofPoint Outlook Plugin that will help you report spam to Security in a new and expanded fashion. Please refer to the KB 109228 to use this option instead.**
To report a suspicious email, send the message with full headers to firstname.lastname@example.org. The best way to report messages is to create a new email and attach (drag-n-drop) the suspicious email as an attachment: Forwarding Email Messages as an Attachment
Email sent to: email@example.com is automatically submitted to our vendor for evaluation.
If the email is determined to be spam, phish, viral, etc, they will generate a new spam signature and automatically update our email relays.
The Email Relays and Security Teams monitor the 'report-spam' queue, however,
There is no feedback returned about email submitted to 'report-spam' because of the high volume.
If there is an immediate need due to a new attack, please include firstname.lastname@example.org and email@example.com in your email.
This will inform the teams about a new attack so they can create appropriate rules at the network firewall (security team) and email firewall (email relay team) to block inbound or outbound traffic to offending sites.
Note: If the email is returned to you as 'undeliverable', that's good news. It means that the phishing attempts are already known about by the spam control software that runs on the Exchange server
- For general support please contact the Technology Services Help Desk.
- Contact info for the customer reporting the issue
- Date/time the phishing email was received
- Subject line of the email
- Sender's address
- Recipient's address
- Are there hyperlinks in the body of the email; if so, what are the links to?