Telephony, Establish Service for Non-Campus Entities

PROCEDURE TO ESTABLISH TELEPHONE SERVICE ON THE URBANA-CHAMPAIGN CAMPUS FOR NON-CAMPUS ENTITIES

Any non-campus entity that needs to establish telecommunications service on the Urbana-Champaign campus will need to arrange services through the vendor of their choice.  Technology Services will extend the provider’s service to the end location.

Specifically, the non-campus entity must provide the following information on business letterhead stationary with an authorized signature to Technology Services.  The authorization request must include:

  1. Billing Information:
    1. Business name
    2. Billing address
    3. Billing contact name, phone number, and email
    4. Federal Employer’s Identification Number (FEIN) or existing University of Illinois Banner Account Number
  2. Service Information:
    1. On site/local technical contact name and phone number
    2. Campus location including campus building name (or physical contractor trailer  location), room number, and terminating jack number
    3. If a new terminating jack is needed, the authorization must include explicit approval of the time and material charges that will be used and billed
  3. Local Service Provider’s Information obtained during establishment of service:
    1. Service order number
    2. Assigned telephone numbers/circuit ID or BAN number for DSL
    3. Installation due date
    4. Representative contact name and phone number

For POTS lines, DSL and point-to-point Circuits, the non-campus entity should first contact the local service provider of their choice to obtain the services needed.  After the non-campus entity has contacted the provider, they must contact Technology Services at Illinois to make request the provider’s services be extended to the campus location. 

For T1 or PRI services, the non-campus entity must first contact Technology Services at Illinois to request a Node assignment for service to be located.This information will need to to be included in the new circuit order to the service provider of your choice.

Once services are delivered to campus by the local provider; Technology Services must extend services to your building for activation of the service.  To ensure services are extended and/or terminated in a timely manner, this information must be submitted to Technology Services as soon as possible.   The vendor confirmation order must be forwarded to techsvc-assign@illinois.edu. Technology Services requires a lead time of five business days to process the extension of local service provider services onto campus when existing jacks will be used.  If new terminating jacks are required, additional lead time is required.

Independent of any arrangement made between the non-campus entity and the local service provider, Technology Services will facilitate the extension of the provider’s service onto campus and use of the campus wiring infrastructure. 

Technology Services will bill the non-campus entity for the required labor to install and disconnect the local service provider's POTS line, DSL, point-to-point circuit, T1 and/or PRI service on a time and material basis with an hourly labor rate of $69.  Additionally, Technology Services will bill the non-campus entity for the use of campus infrastructure. POTS line, DSL or point-point circuits will be billed at $12 per month per line. T1's or Primary Rate ISDN (PRI) services will be billed at $24 per month due to additional cable pair requirements.

The authorization request must be emailed to techsvc-assign@illinois.edu,

TERMINATION OF SERVICE

The non-campus entity is responsible for notifying the local service provider to terminate any service arrangements.  In addition, the non-campus entity must notify Technology Services that the campus wiring infrastructure is no longer needed to end the monthly charge per service.  Termination requests must be submitted to Technology Services on signed company letterhead and submitted via email from a company representative to techsvc-assign@illinois.edu



Keywords:telephony, telephone, telecommunications, LOA, letter of authorization, channel facility assignment, CFA, T1, PRI, extend, charges   Doc ID:54718
Owner:Carol E.Group:University of Illinois Technology Services
Created:2015-08-05 11:07 CSTUpdated:2018-11-19 08:23 CST
Sites:University of Illinois Technology Services
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