WebStore, Is the WebStore License server down?

I am getting a license checkout error and can't connect to the license server. Is the server down?

The typical reasons for receiving a licensing error are:

  • The computer name has not been registered or registered correctly.
  • The license has not been renewed, and access has been removed
  • The client's computer is off-campus and is not connected to the VPN.

You must connect to the UIUC, UIC or UIS VPN service to install or run some software from off-campus or wireless networks. Please visit the appropriate campus VPN link above for instructions on how to install/configure and connect to the VPN.  If available, when you connect, choose the Tunnel All group above the username field.

The software list requiring the VPN at this time is:

  • ANSYS Mechanical & Electromagnetic
  • Autodesk
  • E-Prime
  • ESRI ArcGIS Software (network installs)
  • Google SketchUp Pro
  • Igor Pro
  • LabVIEW Instructional
  • Mathematica (network installs)
  • MATLAB (concurrent license)
  • Microsoft Activation (Windows and Office)
  • Nvivo
  • OriginPro (network installs)
  • PTC Creo (Pro/ENGINEER)
  • SAP2000
  • SPSS, Amos, Modeler (network/concurrent installs)
  • SigmaPlot
  • SolidWorks Education Edition (network installs)
  • SolidWorks Professional Administration and Research
  • Star-CCM+
  • Tecplot

If you are connected to the VPN correctly and are still receiving this error, please email webstore@illinois.edu with the name of your computer and your external IP address.

WebStore does routine maintenance on Mondays between 7 and 8 am. You can check if there is an ongoing problem with a WebStore license manager here.

KeywordsWebStore license server down connect checkout abaqus adobe autodesk ansys esri fluent sketchup labview mathematica matlab originpro pro/engineer spss vpn sigmaplot solidworks SAP200 Autocad revit maya   Doc ID55363
OwnerWebstore W.GroupUniversity of Illinois Technology Services
Created2015-08-18 20:51:45Updated2024-02-07 17:09:30
SitesUniversity of Illinois Technology Services
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