Office 365, Email, Exchange, Email to the Help Desk Bouncing Back to the Sender
Email sent to the Help Desk may return with a bounce message that the delivery has failed.
When attempting to send an email to the Technology Services Help Desk from Exchange, the following bounce message may return to the sender:
Delivery has failed to these recipients or groups:Exchange attempts to auto-complete names and addresses. If you have previously sent email to the Help Desk using "CITES Help Desk" this entry will need to be removed from your email client. Email to the Technology Services Help Desk should be addressed to email@example.com.
CITES Help Desk
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: CHIHT2.ad.uillinois.edu
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
For instructions on removing the outdated contact from the Auto-Complete list
- For Outlook on Windows see: Manage suggested recipients in the To, Cc, and Bcc boxes with Auto-Complete
- For Outlook on Mac see: How the Recent Addresses feature works in Outlook for Mac