Q: How do I sign up for an AWS account?

A: You can sign up for AWS at https://go.illinois.edu/awsrequest. More info about signing up at Requesting an Account.

Q: How do I delete an AWS account?

A: You can send the request to close the AWS account to aws-support@illinois.edu. Please include the 12-digit AWS account number.

Q: How do I log in to AWS?

A: You can access AWS at https://aws.illinois.edu.

Q: Why should I use an AWS account from the University instead of making my own personal account?

A: AWS accounts are part of the Enterprise Agreement that the University has with AWS. All accounts get an 11% discount, charges for data transfer-out waived up to 15% of monthly spend, Enterprise-level support, along with a dedicated team at AWS and the Tech Services Cloud Enablement team to help answer your questions.

Q: How do I get started with AWS?

A: See Getting Started with AWS.

Q: Can I get help with credits so I can use AWS?

A: Yes. AWS supports researchers with credits for proof-of-concept and other research projects. See Getting Started with AWS.

Q: Can I use AWS in the classroom?

A: AWS offers materials for the classroom in AWS Academy. Also, AWS Educate is available for self-guided learning. See AWS Educate and AWS Academy.

Q: Do you offer accounts with more security compliance settings for Classified Uncontrolled Information (CUI) or Health Insurance Portability and Accountability Act (HIPAA) data?

A: Yes. AWS Commercial accounts can be created to support FERPA, HIPPA, CUI and other compliance standards. AWS GovCloud offers additional compliance configurations to meet FedRAMP Moderate or High, DoD Computing Security Requirements Impact Levels 4 and 5, along with other compliance standards. You can also work with the Cybersecurity team (securitysupport@illinois.edu) to define compliance profiles to meet the needs of your project. Please contact aws-support@illinois.edu if you are interested in technology solutions to meet a compliance standard in the AWS Commercial or GovCloud platforms.

Q: Who do I contact if I have other questions about AWS?

Send an email to Cloud Enablement team at cloud@illinois.edu or schedule an AWS Office Hours session to meet with the Cloud Enablement team and the AWS dedicated team for UIUC.