AITS Service Desk - Contacting Us

See below for some of the most common solutions to problems frequently reported to us. If you need personal assistance, the AITS Service Desk is available 24x7 to help.

Step 1:  Clear your browser cache and cookies  

This solves a wide variety of issues the most common of which is the incorrect NetID or password error. It is a pretty good first step for most website related issues.

Step 2:  Check the University of Illinois Status Page to see if the problem has already been reported. 

Widespread issues for most services will be communicated and updated here.

Step 3:  Use your recovery options to log in

If you've forgotten your NetID password or don't have access to your 2FA device, you can fix your issue at in most cases.

Step 4:  Check your network and VPN settings

Verify your VPN connection.  Many university applications require you to be connected to a university VPN.  

24 hours
7 days per week



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Keywords:university support answers login   Doc ID:61324
Owner:Shawn L.Group:University of Illinois System
Created:2016-03-01 13:49 CDTUpdated:2021-06-07 10:01 CDT
Sites:University of Illinois System
Feedback:  31   30