College of FAA: Endpoint Security Service

This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
For more information, please contact Managed IT Services (MITS) via:

• Phone: (217) 333-1986
• The Web: http://go.illinois.edu/MITShelp

Availability and Hours

All faculty and staff within the College of Fine and Applied Arts are eligible for the service. [Note: This is only fully available to Windows users. Availability for Mac users is limited at this time.]

Purpose
To ensure that computers owned by the College of Fine and Applied Arts are protected from, and monitored for, virus and malware threats.

Rates
There is no charge associated with this service.

Features

• In compliance with campus policy, Managed IT Services staff will install industry standard virus and malware protection tools to protect computers in Fine and Applied Arts from illegal or dangerous software, malware and viruses.
• Managed IT Services staff will use industry standard and remote reporting tools to determine if a computer has illegal or dangerous software or has been infected by a virus or malware. Additionally, we may receive audit reports from other Technology Services units (i.e.. Office of Privacy and Information Security).
• Due to the security implications and difficulty in removing certain software, malware or viruses, we will most likely re-image a computer by temporarily backing up locally stored data, reformatting the hard drive, reinstalling the standard software suite and then restoring the locally stored data to the computer.
• In some instances, the person who installed the illegal or dangerous software may be held accountable for any damage and for the installation.

Procedures:

• Upon first issue, an email will be sent to you informing you. You will need to make the machine available to Managed IT Services immediately in order for us to remediate . Network access for the machine will be removed until the issue has been remediated.
• Upon second issue, an email will be sent to you and your department or designee explaining this and informing you that this is the second time an issue has occurred. You will need to make the machine available to Managed IT Services immediately in order for us to remediate. Network access for the machine will be removed until the issue has been remediated.
• If this continues to occur, an email will be sent to you and your department or designee explaining the issue and requesting that a meeting be held to discuss it. You will need to make the machine available to Managed IT Services immediately in order for us to remediate. Network access for the machine will be removed until the issue has been remediated.

Timeframe:

• Depending on both the severity of the issue and the amount of software / data on the computer, it may be several days before the computer is properly restored and available for use.

Support

• For general support please contact the Managed IT Services Help Desk.