College of FAA: Operating System Support

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This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
For more information, please contact Technology Services Managed IT Services via:

To explain the timing of support available for all major operating systems version releases within the College of Fine and Applied Arts.


When new operating system versions are released, the manufacturer often times makes many "under the hood" changes that make it incompatible with some existing university and departmental systems. In addition, Technology Services Managed IT Services staff need time to evaluate and learn new operating systems to better support college users. Additionally, University policy requires that all computer systems run a vendor supported or actively supported operating system, which must be kept current with all updates. 

Leading up to the release of a major operating system version, Managed IT Services works to evaluate each major operating system version to determine incompatibilities with other required software or campus systems. Managed IT Services does this by subscribing to beta, or seed, versions of the software and testing as it is being developed. Once released, Managed IT Services works during the first 3 months to finalize and test each major operating system version.


Technology Services Managed IT Services strongly recommends against upgrading or running any new major operating system version until it has been tested and confirmed to work with University systems. Please create a help request if you would like to discuss operating system-related changes on your computer.

For machines that are upgraded to or came issued with a new major release, Managed IT Services will do its best to address problems that arise, but there may be issues for which there is no solution at present. Managed IT Services may recommend reverting to an older operating system to resolve problem until there is more time to investigate the issue or update other dependent systems.

Working with lab managers, Managed IT Services will determine the feasibility of supporting the operating system within an agreed upon timeline in each of the labs. Currently, lab machines are refreshed during the summer semester and changes to lab systems are minimized during the academic year in order to avoid disrupting classes.

For more details on how operating systems are evaluated for support, please visit the Campus Security Controls Guidelines.

Keywords:OS, operating-system   Doc ID:63374
Owner:FAA K.Group:University of Illinois Technology Services
Created:2016-05-12 11:13 CDTUpdated:2021-02-22 11:00 CDT
Sites:University of Illinois Technology Services
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