Teams, Changing a recorded greeting on an Auto Attendant or Call Queue
This page describes how to change a recorded greeting on a Teams Auto Attendant or Call Queue
To change any recorded message on a Teams Auto Attendant (AA) or Call Queue (CQ), including a welcome greeting, after-hours message, holiday message, and interactive voice response message, a Pinnacle Department Manager can submit a request to email@example.com with the response group name and phone number and the desired message in one of the following formats:
A pre-recorded .wav file of the message to be used. All .wav files must meet the following requirements:
- 8-bit or 16-bit file
- Linear pulse code modulation (LPCM), A-Law, or mu-Law format
- Mono or stereo
- File Size Must be less than 5 MB.
For the best performance of .wav files, a 16 kHz, mono, 16-bit .wav file is recommended.
NOTE: The VOIP Team does NOT keep copies of recordings. If you plan on changing a recording for a short time, please let the team know when submitting your change request. Ask for a copy of the current recording in your request if you would like to have the recording for future use.
The text of the message to be used, to be read by a computer voice.