Skype for Business, Changing a recorded greeting on a response group

This page describes how to change a recorded greeting on a Skype for Business response group

To change any recorded message on a Skype for Business response group (IVR or hunt group), including a welcome greeting, after-hours message, holiday message, and interactive voice response message, a Pinnacle Department Manager can submit a request to with the response group name and phone number and the desired message in one of the following formats:

  1. A pre-recorded .wav file of the message to be used. All .wav files must meet the following requirements:
    • 8-bit or 16-bit file
    • Linear pulse code modulation (LPCM), A-Law, or mu-Law format
    • Mono or stereo
    • 4MB or less
    For the best performance of .wav files, a 16 kHz, mono, 16-bit .wav file is recommended.
  2. The text of the message to be used, to be read by a computer voice

NOTE: The Skype for Business Team does NOT keep copies of recordings. If you plan on changing a recording for a short time, please let the team know when submitting your change request. Ask for a copy of the current recording in your request if you would like to have the recording for future use.

Keywords:Lync, IVR, hunt, RG, greeting, welcome, recorded, message, after-hours holiday, voicemail, Skype for Business   Doc ID:64871
Owner:Lync M.Group:University of Illinois Technology Services
Created:2016-07-07 14:11 CDTUpdated:2019-11-25 14:22 CDT
Sites:University of Illinois Technology Services
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