CA Service Desk Manager - Overview

The Service Desk Manager (SDM) tool is an ITIL ticketing application that offers service request, incident, problem and change management capabilities that maximize analyst productivity and enhance responsiveness. This document is dedicated to provide information regarding SDM which includes training resources, helpful links and proposed future changes.

University of Illinois: Enterprise Applications/Service Desk Manager

Keywords:service desk manager sdm training document how to documentation help support application ticketing enterprise ITIL   Doc ID:73118
Owner:John C.Group:University of Illinois System
Created:2017-05-05 08:46 CDTUpdated:2017-10-23 11:36 CDT
Sites:University of Illinois System
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