CA Service Desk Manager - Setting Alternate Default Role

Analyst logs into Service Desk Manager and gets the default role every time they log in. Not able to switch to Analyst a different role and make it the new default.

    1. Log in to CA Service Desk Manager (SDM) at
    2. Change Role in upper right corner to desired default role.
    3. Click Set Role button.
      Analyst Role View Displays
    4. As Analyst, click View>>Preferences menu.
      Preferences Window Displays
      Uncheck Use Default Role checkbox
    5. Click Edit button.
    6. Uncheck Use Default Role.  Unchecking the Use Default Role checkbox will allow you to set your own default role.
    7. Click Save button.
    8. Using dropdown in upper right corner, select a role that you would like to be your new Default Role.
    9. Click Set Role button.
    10. Log out of Service Desk Manager.

Logging out of SDM will set the new Default Role.

  1. Log back into Service Desk Manager.  
    Selected Role in Select Role dropdown (upper right corner) is now Default Role.

Keywords:Role SDM default employee analyst alternate not   Doc ID:74011
Owner:John C.Group:University of Illinois System
Created:2017-06-13 09:35 CDTUpdated:2022-08-10 10:08 CDT
Sites:University of Illinois System
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