WSAA, MSS, Windows Server Administration & Applications, Managed System Services Outages

Who do I contact if services supported by WSAA are not working correctly?

WSAA Support Options for Customers

Transfer a ticket in TeamDynamix

Change responsibility for the ticket to UIUC-TechServices-WSAA Infrastructure (Group).

Email

Send an email to WSAAsupport@illinois.edu to create a ticket for the WSAA Infrastructure group.

Phone

Call the Tech Services Help Desk at 217-244-7000 and ask for WSAA After Hours support. This option is only for emergencies. Calls will be handled by the Help Desk by calling WSAA members listed in the Contacts Database.

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Keywords:support outage down degraded broken webpage illini my myillini admissions admission wsaa mss service   Doc ID:88564
Owner:Ryan S.Group:University of Illinois Technology Services
Created:2018-12-18 14:00 CDTUpdated:2022-11-28 11:20 CDT
Sites:University of Illinois Technology Services
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