WSAA, MSS, Windows Server Administration & Applications, Managed System Services Outages

Who do I contact if services supported by WSAA are not working correctly?

WSAA Support Options for Customers

Transfer a ticket in TeamDynamix

Change responsibility for the ticket to UIUC-TechServices-WSAA Infrastructure (Group).


Send an email to to create a ticket for the WSAA Infrastructure group.


Call the Tech Services Help Desk at 217-244-7000 and ask for WSAA After Hours support. This option is only for emergenciesCalls will be handled by the Help Desk by calling WSAA members listed in the Contacts Database.


Keywordssupport outage down degraded broken webpage illini my myillini admissions admission wsaa mss service   Doc ID88564
OwnerRyan S.GroupUniversity of Illinois Technology Services
Created2018-12-18 13:00 CSTUpdated2022-11-28 10:20 CST
SitesUniversity of Illinois Technology Services
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