How to check your Junk Email Folder in Outlook

This article explains how to deal with spam in Outlook

Overview of the Junk Email at UIC

  • By default, all mail judged to be spam with 100% certainty is discarded before it reaches your mailbox. Mail that make it through our spam checks but may still be spam are marked with ***SPAM*** header and are sent to a folder labeled "Junk" that can be accessed via OWA or a supported Outlook client on your PC, Mac or mobile device.

    Email that might be spam will have a ***SPAM*** tag added to its Subject line. For example: 
  • Before 
    Subject: Paradise is waiting, why are you not here yet?
    From:  Obscure Emailer <spammer@spamcity.COM>

    Subject: ***SPAM***  Paradise is waiting, why are you not here yet?
    From:  Obscure Emailer <spammer@spamcity.COM

Untagged spam and incorrectly tagged messages

Spammers are continually varying their techniques to get their messages past our detection systems. Our spam defenses are continually updated to new spam detection definitions in order to keep the tagging as effective and accurate as possible. Spammers periodically develop new techniques and you may see a temporary increase in untagged spam arriving in your Inbox. Please delete these messages as they come in. We no longer collect samples of these messages. We have found the vendor was supplying updates for them on their own. 

How do I check for my spam?

The Technology Solutions recently altered the spam behavior and some email that you may have been expecting could be placed in the "Junk Email" folder. It's a good idea to regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. You can find your Junk Email Folder in the following location:

Junk Email location

If you find a message that isn’t junk, drag it back to the Inbox or any folder. You can also mark the item as not junk by doing the following:

1.  Click on the Junk Email folder

Click on Junk

2.  Right-Click on the email in question

Right-click email

3.  Click on "Junk"

Click on Junk

4.  Click on "Not Junk".

Click on Not Junk

NOTE:  You will see a pop-up that allows you to make all future emails from this sender as not "Junk".

Keywords:Outlook, not getting email, lost email, email filter, spam email   Doc ID:92054
Owner:Scott R.Group:University of Illinois Chicago Technology Solutions
Created:2019-05-30 13:48 CSTUpdated:2020-10-23 12:52 CST
Sites:University of Illinois Chicago Technology Solutions
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