What are some features and benefits of contracted desktop support?
Contracted desktop support provides the following benefits over hourly service calls
- Two-hour response time, and availability of after-hours support for emergencies
- Dedicated staff member (or portion of staff member’s time, based on the size of supported department)
- Single point of contact for IT needs for the department
- Proactive support of full lifecycle of computers and peripherals from procurement to asset retirement
- Active software management of covered computers, including provision of standard software and controlled release of security patches and antivirus updates
- Assistance with university-supported video conferencing systems