Contact Center Overview and Help Options

Contact Center is a type of call center software that allows for incoming calls to be placed in a queue for routing to the next available Customer Service Representative. Contact Center is used at Vet Med by Client Services in SAC, LAC, VMSC and MDVC. It also provides additional functionality such as real-time and historical reporting, skills-based routing and call recording capabilities.

If you are interested in using Contact Center please email IT@VetMed.illinois.edu to discuss options and pricing. 

Contact Center Information from Technology Services

Teams Contact Center, How do I get help?


Keywords:
Contact Center, Skype for Business, Skype, TouchPoint, Touch Point, TouchPoint Help, Touch Point Help, Contact Center Help, touchpoint, paging, yealink, phone, call center, 
Doc ID:
97422
Owned by:
Jeff F. in UI College of Veterinary Medicine
Created:
2020-01-28
Updated:
2024-01-29
Sites:
University of Illinois College of Veterinary Medicine