Identity Management, Tools, Cerebro Overview

Cerebro can be accessed here. You must be on the campus network or use the university VPN to access the tool.

General Information

• This section includes the user's name and UIN.
• You should not provide someone their UIN - they can use the following tool: https://www.icardnet.uillinois.edu/public/uin-find.cfm.
  •  If they have issues with the form, questions should be directed to the iCard Office.

Central Registry

• Illinois Email Delivery - this field shows where the relays are set to send their mail.
  •  @mx.uillinois.edu goes to their Exchange inbox, and @g.illinois.edu goes to their Google Apps account. 
  • This can also be set to a personal email. If they have an Exchange inbox and want to send their mail to a personal address, they also need to set up a forwarding rule in Exchange. See Office 365, Email, Exchange, Forwarding Exchange Email to Another Account .
• Type
  • This field indicates what types the account has. Every person should have person and phone.
  • They may also have student, staff, extra help, degree, etc. This determines several things, such as if their account is enabled and their access to certain applications/services.
• Role
  • Similar to type, this provides more information on students and affiliates. It shows terms for which students are/have been registered, along with degree recipient dates. Staff roles are coming soon.

Password Recovery Options

• Shows what password recovery options they have set up for self-service password recovery. They can use them at the NetID Center.

Enterprise ID Assignments

• Shows the user's Enterprise ID (EID) and all NetIDs they have across all 3 campuses. For instructions on merging multiple NetIDs and/or EIDs, see NetID Change, Merging multiple NetIDs . 

Skype for Business

• This section will show if they have a Skype for Business account, what their number is, and what their NCOS dialing policy is. 
• For more information, see the following:
  • Pinnacle, Video How to Submit Requests for Service in V7
  • Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
  • Skype for Business, Dialing Terms of Service and NCOS Codes

Google Apps @ Illinois

• This section shows whether the user has enabled their Google Apps account. If they would like to use Google Apps but are not enabled, they should visit the Cloud Dashboard.
• More information on the service along with eligibility rules is available here: Cloud, Cloud-based storage solutions for campus . 

Office 365

• Shows whether the user is enabled to use O365 apps. This does NOT indicate if they have an Exchange account (see below).

U of I Box

• This section shows if the user has a Box account. If they are getting an error trying to log in, they probably need to go to the Cloud Dashboard to turn it on.
• Please note: U of I Box, Eligibility for U of I Box Accounts

Active Directory (AD)

• Account status
  • Enabled or disabled. If they are disabled, they do not have a current affiliation with the university. 
• Password locked
  • Their password is temporarily locked due to too many incorrect attempts. Can be unlocked using the AD Tool.
  • Sometimes a device can hold onto an old/bad password and cause recurring lockouts. Ensure their password is up-to-date in all of their devices and programs to avoid this. 
    • If you can't solve it, contact the Help Desk for help identifying the device causing the lockout.

Exchange Online (Office 365)

• If this section is not blank, the user has an Exchange account
• Shows any inbox rules they have set up, which can be helpful for troubleshooting
  • They may have certain things sent to a folder or deleted, so can be useful to see where items might end up.