AITS - Service Desk - NetID Center - Error: '500 500' or '409 409'

When changing your password, you may get stuck at the "Review recovery settings" screen which will display a strange "500 500" or "409 409" message in red.

For resolution, you must contact your campus help desk as there is no current workaround.

The error will look like:

500 500 Error


Keywords:
AITS, IAM, password, Recovery Options, UIN, Text, Email, Voice Callback 
Doc ID:
99994
Owned by:
AITS Service Desk in University of Illinois System
Created:
2020-04-02
Updated:
2025-02-17
Sites:
University of Illinois at Springfield, University of Illinois System, University of Illinois Technology Services