Read&Write Multi-User License Troubleshooting

Read & Write Deployment Types

Read & Write has 2 deployment options:

• Single user sign-on
• Multi-user (used for exams)

For TAC testing machines the multi-user deployment option is best for configuring exam mode.

Common Issues 

Users experience one or more of the following issues:

• Read&Write toolbar displays "Trial Mode" notification
• Read&Write asks your use "For Education" or "For Business"
• Limited toolbar functionality available
• Application prompts for sign-in
• Free trial countdown appears instead of full feature set

Examples:

Root Cause

Read&Write requires domain authentication configuration to recognize organizational licenses. When a domain is not registered with the Read&Write license, the application defaults to trial mode even for users with valid domain credentials.

Expected behavior

• No manual sign-in with Microsoft/Google or workplace email is required when using a domain-enabled group/unlimited license.​

• License activation occurs silently

How Read&Write should look when configured properly:

• 

  Troubleshooting

  Table identifying what symptoms, likely causes, and corresponding action for troubleshooting

  Symptom	Likely cause	Action
  Trial banner or countdown still shows	Device/user is not on the registered domain, or license not being recognized	Confirm the user is logged in with a domain account and the machine is on the correct domain; have the user fully exit Read&Write and relaunch; reboot if needed.​ Note: Signing in with a local account will cause this. Users must be signed in on the illinois.edu or ad.uillinois.edu domain.

  Symptom: Full toolbar does not appear for any users

  Troubleshooting steps: Verify license status and registered domain.

  1. When the toolbar opens, click the 3 lines on the far right -> Show more settings...
     • 
  2. General -> Scroll to the bottom to "Advanced settings" -> Run Diagnostics Tool
     • 
  3. A window will open with diagnostic info
     • 

  Access steps for end users

  1. Sign into Windows with your NetID & password (UOFI\username).​

  2. Launch Read&Write from the Start menu or desktop shortcut.

  3. Allow a few moments on first launch; Read&Write will check the domain against the licensing server and automatically allocate a seat if one is available.​

  4. Confirm that the full toolbar is visible and that no trial banner or countdown is displayed.

  Verify full toolbar appears

• Confirm the full feature set is now available
• Trial mode notification should no longer appear