How to Factory Reset an iPad Using Windows iTunes (for JAMF Migration)

IMPORTANT NOTE

DO NOT factory reset the iPad until instructed to do so by IT.
All iPad serial numbers must be added to JAMF before setup can begin.
Resetting an iPad before it is added to JAMF will require the process to be repeated.

Part 1: Restore iPad Using iTunes

1. Connect the iPad to your computer using a USB cable.

2. Open the iTunes Desktop Application.
   (You may need IT to install the full desktop version of iTunes if you do not already have it.)

3. When the device appears in iTunes, click the small iPad icon near the top of the window to open the device summary screen.
   

4. Click Restore iPad…
   

If Prompted to Disable “Find My iPad”

You may see a message stating that Find My iPad must be turned off before restoring. If you do not get this pop up please skip to the Restore Options section below.

To disable it:

1. On the iPad, open Settings.

2. Tap your Apple ID name at the top.

3. Tap Find My.
   

4. Tap Find My iPad.
   

5. Toggle Find My iPad off.
   

6. Enter the Apple ID password when prompted.
   

If you do not know the Apple ID password:

• You must reset it using Apple’s website.

• Extension IT cannot reset Apple ID passwords.

• If the Apple ID belongs to a former employee, you will not be able to continue and must notify IT.

Once Find My iPad is disabled, return to iTunes and click Restore iPad… again.

Restore Options

IMPORTANT: Nothing can be transferred to the new JAMF-managed device. All devices must be set up as new.
If you need to save any photos, videos, or files, you will need to manually back them up prior to resetting the iPad.

1. After clicking Restore iPad..., select Don’t Back Up.
   

2. Click Restore and Update.
   

3. You may see a popup describing the iPadOS update:

   • Click Next

   • Agree to the Software Update Terms of Service

4. The computer will download the latest version of iPadOS and restore the device.
   ️ Keep the iPad connected the entire time. This may take several minutes.
   

Part 2: Initial iPad Setup

When the reset is complete, you will see the “Hello” screen in multiple languages.

1. Select English.

2. Select United States as the Country or Region.

3. Choose your preferred display appearance (Light or Dark).

4. Select Set Up Without Another Device.

Wi-Fi Setup

Connect to a Wi-Fi network:

• In Your Extension Office:

  • Select UIE-UOFI and enter your NetID and password
    OR

  • Select UIE-Guest and use password: GOILLINI

• Remote Working Location:

  • Select your Wi-Fi network and enter your password.

After connecting, the iPad will take a few minutes to configure automatically.

JAMF Enrollment

You will be prompted to enroll the device in the University of Illinois device management system.

If this screen does NOT appear:

• Stop and contact Extension IT.

• The iPad serial number may not yet be added to JAMF.

• The device will need to be reset again after it is added.

When prompted:

1. Sign in using:

   • NetID@illinois.edu

   • Your NetID password

2. Approve with Duo 2FA

Final Setup Steps

1. Choose whether to enable Location Services:

   • You may select Enable or Set Up Later

   • Note: Choosing Set Up Later disables Location Services until manually enabled

2. You will be prompted to create a Passcode.

3. Once the Home Screen appears, setup is complete.