Removing the “Subscription Expired” Banner in Quicken

In some cases, Quicken may continue to display a “Subscription Expired” banner even after your subscription has been renewed. This is usually caused by Quicken not refreshing your account or membership status correctly. The steps below walk through the recommended methods to remove the banner.

 

Option 1: Refresh Sign In

Refreshing your Sign In status directly forces Quicken to sync your current subscription information.

  1. Open Quicken.
  2. Select Help from the top menu.
  3. Click Refresh Sign..
  4. Sign in to your Quicken account using your unit email address: uie-unit@illinois.edu and your Quicken password.
  5. You may be prompted for a validation code. This will be sent to your unit email account. Please contact an office support staff member with access to this email account for the code.
  6. Close and reopen Quicken after the refresh.

✅ Confirm that your subscription shows as active and the banner is no longer displayed.

Option 2: Refresh Subscription Status

Refreshing your Subscription status directly forces Quicken to sync your current subscription information.

  1. Open Quicken.
  2. Select Help from the top menu.
  3. Click Check Subscription Status.
  4. Sign in to your Quicken account using your unit email address uie-unit@illinois.edu and your Quicken password.
  5. You may be prompted for a validation code. This will be sent to your unit email account. Please contact an office support staff member with access to this email account for the code.
  6. Close and reopen Quicken.

✅ Confirm that your subscription shows as active and the banner is no longer displayed.

Option 3: Sign Out of Quicken and Sign Back In

Signing out and back in refreshes your Quicken account and is often the fastest way to clear the banner.

  1. Open Quicken.
  2. Select Edit from the top menu.
  3. Click Preferences.
  4. Select Quicken ID & Cloud Accounts.
  5. Click Sign in as a different user.
  6. When prompted, type YES, then select Sign Out.
  7. Close Quicken completely.
  8. Reopen Quicken.
  9. Sign in using the same Quicken ID associated with your active subscription.
  10. You may be prompted for a validation code. This will be sent to your unit email account. Please contact an office support staff member with access to this email account for the code.

✅ After signing back in, verify that the Subscription Expired banner is gone.

If the Banner Still Appears

If none of the above steps resolve the issue:

  • Ensure you are signed in with the correct Quicken ID used for the subscription purchase.
  • Restart your computer and repeat Option 1.
  • If the issue persists, contact Extension IT Support for assistance.

Keywords:
quicken, renewal, renew, subscription 
Doc ID:
161243
Owned by:
Shauna S. in University of Illinois Extension KB
Created:
2026-05-12
Updated:
2026-05-12
Sites:
University of Illinois Extension KB