Report a problem or request a feature in Canopy
How to check existing reports, send a problem report or feature request, and follow Canopy team responses.
Use Canopy Support to report a problem or suggest an improvement. Reports are sent privately to the Canopy team.
- Open Support. Before submitting, check Known issues or Feature requests for an existing entry.
- If the problem is already listed, choose Affected me. If the feature is already requested, choose +1.
- Otherwise, choose Report a Problem or Request a feature.
- Enter a short title and useful details. For a problem, include what you were trying to do, what happened, and what you expected. For a feature, describe what you need and how it would help.
- Optionally identify the page or area. You may attach a PNG, JPG, or WebP screenshot up to 5 MB; crop out private or sensitive information first.
- Select Send report. Check Support later for the report and any response from the Canopy team.
Never include passwords, authentication tokens, or other sensitive information in a report or screenshot.