Troubleshooting the "VPN Required" Error in TEM

This page is intended for Extension staff to troubleshoot an error. Occasionally TEM will deny access with a "VPN Required" error. This may occur despite 1) working at an Extension office and having network connectivity or 2) working from home and using Cisco VPN for network connectivity.

To troubleshoot the "VPN Required" error, please perform a cache refresh.  In Chrome and Firefox internet browsers:

1.  Press the keyboard keys CTRL + SHIFT + DELETE.

This will open a prompt as seen below in Chrome:Clear Cache ChromeIn Firefox browser, you will see the following prompt:

Clear Cache Firefox
2.  Select "All Time" or "Everything" for Time Range.  Check "Cached images and files", "Cookies"  and then click the "Clear data" or "OK" button.

3.  Exit your browser completely closing all open tabs.

4.  Reopen your browser.

5.  TEM should resume functioning as normal.

Keywords:tem, error, troubleshooting, vpn, cache refresh   Doc ID:99069
Owner:Jane K.Group:University of Illinois Extension KB
Created:2020-03-18 14:51 CDTUpdated:2021-11-19 17:33 CDT
Sites:University of Illinois Extension KB
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